Inbox · all open conversations
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Client build · sample data
Inbox
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Analytics
Team performance across the shared inbox · last 14 days
Conversation volume
received vs. resolved, per day
Received
Resolved
CSAT
daily satisfaction scoreResolution time by priority
median hoursChannel mix
— totalTeam workload
open assignments & CSATProfile & workspace
How you appear to teammates and customers on this inbox.
JE
Jordan Ellis
jordan@northwind.example · Support Lead
Away mode
Pause new auto-assignments to your queue.
Workspace
Northwind Supply Co. · 6 seats · US-East region
AI Assist
Tune how the assistant drafts replies and reads conversations.
Suggested replies
Draft a KB-grounded reply for each new conversation.
Sentiment & priority reads
Auto-detect customer sentiment and suggest a priority.
Auto-triage new conversations
Route incoming email/chat to the right agent using rules + AI.
Macros
Saved replies your team can insert with one click or a slash command.
Integrations
Connect the channels and tools that feed your shared inbox.
Billing & plan
You're on the Team plan, billed annually. Sample data.